Smartlook Reviews
(Rated by 14 users)
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Payment Methods
Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
Overall Rating
4.5
Base on 14 Reviews
Ratings by Feature
Ratings by Feature
- Good Value4.7
- Shipping & Delivery4.4
- Customer Service4.5
- Price & Quality4.5
- Return Policy4.4
Recent Customer Reviews (14)
Roy Moreland
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Selina Godina
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Jósef Ósvaldsson
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Luana Barbosa
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Jonas Feierabend
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Kevin Holtzmann
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Manuela Lombardo
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William Meehan
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Calliope Pagnotto
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Claudia Hertzog
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Smartlook Pricing
Starter (Website) plan
$39.00
Startup Mobile (Mobile app) plan
$39.00
Business (Website) plan
$95.00
Business Mobile (Mobile app) plan
$95.00
Smartlook Pros & Cons
Pros
1
Cost-Effective: Offers a two-month free period when paid for an entire year, making it a cost-effective solution for businesses.
2
Heat Maps: Provides heat maps to show user interactions and identify areas for improvement.
3
Session Recording: Records user sessions, offering a detailed view of user experiences.
4
Enhanced Conversion Rate: Offers insights into customer interactions, helping to understand what elements of a website or app are engaging or being ignored, which can improve user experience and boost sales.
5
Detailed User Analysis: Provides unique insights into user behavior by recording all user activity on websites and mobile apps, including IP addresses and country information.
6
Ease of Use: Has a user-friendly interface that simplifies feature utilization.
7
Real-Time Monitoring: Allows for daily monitoring of user behavior and real-time recording of actions, providing immediate insights into user experiences.
8
Advanced Filtering: Offers advanced filtering options for precise customer profiling, including filters based on visit date, duration, domains visited, and more.
9
Always-On Recording: Enables continuous recording of user sessions, allowing for troubleshooting and analysis at any time.
10
Retroactive Analysis: Allows for historical data analysis, enabling the creation of actionable insights and heatmaps from past data.
CONS
1
High Cost: Can be expensive, particularly for small businesses, and some users have suggested the introduction of smaller, more affordable packages.
2
Heatmap and CSS Cache Issues: Heatmaps do not function properly on Single Page Application (SPA) web pages, and the default CSS cache can cause delays in updating changes to the website, leading to apparent errors in the recordings.
3
Geolocator Discrepancies: The geolocator does not always align with the one on the user's site, which can sometimes make it challenging to locate a user's session.
4
Data Loss and Filter Issues: Some users have reported that data can disappear unexpectedly and that the application filters do not always work correctly.
5
Mobile Application and Dashboard Improvements: There have been suggestions for enhancements and updates to the mobile applications to improve the overall user experience, and for the dashboard to be made more user-friendly.
6
Data Retention Policy: Has a limited data retention policy, which may not be suitable for all users, especially those requiring longer data storage.
Smartlook Features and Benefits
Features
Session Recordings
Records user sessions, capturing their actions and interactions with the site to generate a range of reports and offer a detailed view of user experiences.
Event Tracking
Allows users to see how often users perform actions that matter, with events usable as filters in recordings for quick finding of important sessions.
Funnels
Identifies where and why users drop off, providing one-click recordings of drop-offs to fix problems and plug leaks.
Heatmaps
Provides an instant overview of where users click and how far they scroll, helping identify the most crucial page elements and show user interactions for improvements.
Behavior Flows
Visually shows how users move through the website or app, helping determine if the created path works as expected.
Crash Reports
Allows watching session recordings to determine the cause of a crash and fix it without QA reproduction.
Integration
Integrates with numerous third-party software like WordPress, Google Analytics, and Shopify, with seamless integration into key business systems.
Cost-Effective
Offers a two-month free period when paid for an entire year, making it a cost-effective solution.
Enhanced Conversion Rate
Offers insights into customer interactions to understand engaging or ignored elements, improving user experience and boosting sales.
Detailed User Analysis
Provides unique insights into user behavior by recording all activity on websites and mobile apps, including IP addresses and country information.
Ease of Use
Has a user-friendly interface that simplifies feature utilization.
Real-Time Monitoring
Allows daily monitoring of user behavior and real-time recording of actions, providing immediate insights into user experiences.
Advanced Filtering
Offers advanced filtering options for precise customer profiling, including filters based on visit date, duration, domains visited, and more.
Always-On Recording
Enables continuous recording of user sessions, allowing troubleshooting and analysis at any time.
Retroactive Analysis
Allows historical data analysis, enabling creation of actionable insights and heatmaps from past data.