Smartlook Reviews

The refund and returns policy of SmartLook lasts 30 days. If 30 days have passed since the purchase, a full refund or exchange cannot be offered. To be eligible for a return, the item must be unused and in the same condition that it was received. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. Products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases are also not accepted for return. Additional non-returnable items include gift cards, downloadable software products, and some health and personal care items. A receipt or proof of purchase is required to complete the return. The purchase should not be sent back to the manufacturer. There are certain situations where only partial refunds are granted. Any item not in its original condition, is damaged or missing parts for reasons not due to error. Any item that is returned more than 30 days after delivery will not be refunded. Once the return is received and inspected, an email will be sent to notify about the received returned item and the approval or rejection of the refund. If approved, then the refund will be processed, and a credit will automatically be applied to the credit card or original method of payment, within a certain amount of days. If the refund is not received, first check the bank account again. Then contact the credit card company, it may take some time before the refund is officially posted. Next contact the bank. There is often some processing time before a refund is posted. If all of this has been done and the refund has not been received yet, please contact at the provided email address. Only regular priced items may be refunded. Sale items cannot be refunded. Exchanges are only done if the items are defective or damaged. If there is a need to exchange it for the same item, send an email at the provided email address and send the item to the provided physical address. If the item was marked as a gift when purchased and shipped directly, a gift credit for the value of the return will be received. Once the returned item is received, a gift certificate will be mailed. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to later, a refund will be sent to the gift giver and they will find out about the return. To return the product, the product should be mailed to the provided physical address. The cost of return shipping will be the responsibility and is non-refundable. If a refund is received, the cost of return shipping will be deducted from the refund. Depending on where living, the time it may take for the exchanged product to reach may vary.

To open an account on Smartlook, follow these steps:

1. Visit the Smartlook login page.
2. There are three ways to log in: using a Google account, a company's SSO, or an email address and password.
3. If logging in with a Google account or company's SSO, simply select the appropriate option and follow the prompts.
4. If creating an account with an email address and password, enter the required information and follow the instructions to set up the account.
5. After setting up the account, an email containing a four-digit code will be sent for two-factor authorization (2FA). Enter this code to continue logging in to the Smartlook account.
6. If desired, check the Remember me box to avoid entering the verification code every time when logging in. This authorizes the user for 30 days.

Please note that users logging in with Google or SSO do not have to authorize using 2FA. If any issues arise during the 2FA process, it's recommended to contact the email provider to whitelist the Smartlook email address or find another solution. If the issue persists, logging in to the Smartlook account using Google or SSO is an alternative option.

Remember, the account settings can be accessed and modified at any time by clicking on the user initials and then Account settings in the app panel. Here, changes can be made to the Name, Occupation, or Phone number. It's also possible to subscribe to the Smartlook newsletter or reset the password from this page.

That's the process to open an account on Smartlook. Enjoy exploring the platform!

Here are the top 10 alternatives to Smartlook:

1. Fullstory: A platform that provides insights into user interactions with websites and applications.
2. Glassbox: Offers a digital experience analytics platform for web and mobile applications.
3. Contentsquare: An AI-powered digital experience insights platform that helps businesses understand how and why users are interacting with their app, mobile, and web sites.
4. LogRocket: A frontend logging tool that lets you replay problems as if they happened in your own browser.
5. Pendo: A product cloud that provides user insight, user guidance and user communication for digital product teams.
6. Heap | by Contentsquare: Automatically captures every web, mobile, and cloud interaction: clicks, submits, transactions, emails, and more.
7. UXCam: Ensures you get the best mobile experience. It allows you to visualize user experience and find usability issues by understanding user behavior.
8. Mouseflow: A website analytics tool that offers session replay, heatmaps, funnels, and form analytics.
9. Hotjar | by Contentsquare: A powerful tool that reveals the online behavior and voice of website users.
10. Lucky Orange: A suite of conversion optimization tools to help improve website and store conversions, engagements, and sales.

These tools offer similar functionalities to Smartlook, including session replay, heatmaps, user analytics, and more. They can be used to gain insights into user behavior, improve user experience, and optimize website or app performance. Each tool has its unique features and advantages, so the choice depends on specific needs and requirements. Enjoy exploring these alternatives!